We want you to love what you wear—and feel confident purchasing from MEDIUM.
Shipping
MEDIUM offers complimentary standard shipping within Canada on orders of $150 or more before applicable taxes.
For orders under $150, standard shipping is a flat $10.
Expedited shipping options and applicable rates are available at checkout.
Orders are carefully packed and shipped from Canada. Once your order has shipped, you’ll receive tracking information by email.
Please ensure your shipping address is correct before completing your order. MEDIUM is not responsible for delays caused by shipping carriers, weather, incorrect or incomplete addresses, or circumstances outside our control.
If your order arrives damaged, or something isn’t right, please contact us within 7 days of delivery and we’ll make it right.
Returns & Exchanges
Sometimes something just isn’t the right fit.
MEDIUM accepts returns or exchanges within 30 days of delivery or in-store purchase, provided the item is:
- Unworn and unused
- In its original condition
- Accompanied by all original packaging, tags and accessories
- Accompanied by proof of purchase
Watches must not show signs of wear, scratching, sizing or alteration. Protective films, where applicable, must remain intact.
Refunds are issued to the original method of payment once the returned item has been received and inspected.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the product arrived damaged or defective, or MEDIUM made an error with the order.
For approved exchanges, MEDIUM will cover standard shipping of the replacement item within Canada.
Holiday Returns
We know many MEDIUM pieces are given as gifts.
Items purchased between November 1 and December 24 may be returned or exchanged until January 15, subject to our regular return conditions.
Final Sale
Personalized, engraved or otherwise customized products are final sale unless they arrive damaged or defective.
Items specifically identified as Final Sale at the time of purchase are not eligible for return or exchange.
Gift cards are non-refundable.
MEDIUM 2-Year Watch Warranty
Every MEDIUM watch is backed by a 2-year limited warranty from the original date of purchase.
Our warranty covers manufacturing defects in the watch movement, hands, dial and other watch components arising under normal use.
If a covered defect occurs during the warranty period, MEDIUM will, at our discretion, repair or replace the watch or defective component at no charge.
What the Warranty Does Not Cover
Our warranty does not cover:
- Normal wear and aging
- Scratches, dents or other cosmetic damage
- Straps, bracelets, clasps or finishes resulting from normal wear
- Batteries
- Damage caused by accident, misuse, impact or improper handling
- Water damage resulting from use beyond the watch’s stated water-resistance rating
- Damage caused by unauthorized repairs, modifications or battery replacement
- Loss or theft
Water resistance is not a permanent condition and may diminish over time as seals and components age.
Proof of purchase is required for warranty service.
This warranty is in addition to any rights you may have under applicable consumer protection laws.
Other MEDIUM Products
We stand behind the quality of everything that carries the MEDIUM name.
If you believe a non-watch MEDIUM product has a manufacturing defect, please contact us with your proof of purchase and photographs of the issue.
We’ll review it and work with you toward an appropriate solution.
Normal wear and tear, accidental damage, misuse and natural changes to materials over time are not considered manufacturing defects.
Need Help?
If something isn’t right, talk to us.
We believe good service should be simple, fair and human.
Email us at hello@mediumbrand.com
MEDIUM
Stories Worth Wearing